General terms and conditions of business
Scope
The following General Terms and Conditions apply to all contracts concluded between Redbox Studios (represented by Jonas Zellner) and its customers. This includes the services of Redbox (rdbx.de), Podiv – Podcast Agency, Podcaststudio.berlin and jonaszellner.de, as well as all verbal and written agreements with Jonas Zellner personally, based at Chausseestraße 15, Mitte (district), 10115 Berlin; Großbeerenstraße 169a, 12277 Berlin; and Paul-Schneider-Str. 29, 14513 Teltow.
Scope of services
Redbox Studios provides its customers with the use of an audio, podcast and content studio featuring high-quality technical equipment as well as a client reception area. The studio is under video surveillance.
Cancellation
Cancellations are free of charge if made at least 72 hours before the agreed appointment.
For cancellations made up to 24 hours before the appointment, 50% of the agreed price will be charged.
If the cancellation is made less than 24 hours before the appointment, the full price will be charged.
Overtime charges
If the booked time is exceeded, a fee of €100 per commenced 15 minutes will be charged.
(Enterprise bookings are excluded; overtime charges there are adjusted to the applicable terms.)
No food or drink
Eating and drinking in the studio is prohibited in order to prevent damage to the high-quality technical equipment.
Incorrect booking selection
Should the customer make an incorrect selection when booking, Redbox Studios reserves the right to charge an additional fee where applicable.
Guests and number of persons
The customer undertakes not to bring unannounced guests into the studio and not to exceed the maximum number of persons stated at the time of booking.
Prices
All prices stated on the website and in any conversations are net prices plus the statutory value added tax of 19%, unless expressly stated otherwise.
Cancellation by Redbox Studios
Redbox Studios reserves the right to cancel appointments without stating reasons. In such cases, the customer will receive a full refund of any amount already paid.
File transfer and payment
Files will only be handed over once payment has been received in full. Until then, we reserve the right to withhold and, where applicable, delete the recorded material.
Deletion of files
To conserve resources and ensure system efficiency, files transmitted to customers are automatically deleted from our servers after 30 days. Once deleted, recovery is not possible.
Prohibition of private audio recordings
Making independent audio recordings during a session is strictly prohibited. In the event of a breach, a contractual penalty of €1,000 will be charged.
Choice of equipment, sets and recording environment
The selection of equipment, sets and recording environment may be changed or adjusted by the client at any time with appropriate justification. There is no entitlement to any particular equipment or recording environment, even if this was previously agreed or booked.
Response time to enquiries
Redbox Studios responds to enquiries submitted via the contact form within 12 hours of receipt. This period applies on working days from Monday to Friday. Where enquiries are received outside these times, the period begins on the following working day. Any reply sent to the contact address provided constitutes a response, including an automated confirmation containing proposed appointments. Information on average response times reflects past experience and does not establish any entitlement.
Satisfaction guarantee for single recordings
For a customer's first booking of a single recording, the fee for the session is waived if the customer states, immediately after the recording, that the production did not meet their expectations regarding the collaboration. This statement must be made in text form no later than on the day of the recording. The guarantee applies once per customer and exclusively to the first session booked. Post-production services already rendered are not covered. In such cases, the recording files will not be released for use.
Volume guarantee for production days
Redbox Studios undertakes to produce up to eight episodes on a booked production day. If this number is not achieved for reasons for which Redbox Studios is responsible, Redbox Studios will provide a further production day of the same scope free of charge.
The guarantee does not cover delays for which the customer or their guests are responsible, in particular late arrival, interruptions, breaks beyond the agreed scope, subsequent changes to content, inadequate preparation of interview partners, and any shortening of the shooting time requested by the customer. Cases of force majeure are likewise not covered.
The replacement day must be claimed within three months of the original production day and is subject to studio availability. There is no entitlement to a refund or price reduction.
Trial period for series bookings
When a series is booked, the first monthly cycle comprising four episodes constitutes a trial period. The customer may terminate the contract at the end of this period without observing a notice period. Termination must be made in text form and must be received by the last day of the trial period. The fee for the trial period remains payable. If no termination is given, the contract continues on the agreed terms.
Provision of recording files
Raw recording files are handed over to the customer on the day of the recording. Delivery is made, at the discretion of Redbox Studios, either on physical media or within 72 hours via download link. Post-produced content is provided within seven days of the recording, unless otherwise agreed.
Use of the customer's name and logo
The contractor is permitted to use the customer's name and logo for advertising purposes, unless expressly prohibited.
Recordings in the studio with a specific set
Recordings in the studio are made preferably in Set A, unless expressly requested otherwise and provided the recordings are not affected by external influences such as rain or noise from neighbouring properties.
We reserve the right to carry out recordings in Set A even where other sets have been expressly requested. At the time of booking, Set B and Set C can only be requested; the studio is under no obligation to use these sets.
Use of image and video material for reference and advertising purposes
Redbox Studios is entitled to use photographs and short video sequences without sound, created in the course of performing the assignment and during studio operations, free of charge and without time limitation as references on its own website, on Google and on its own social media channels. This also includes naming the customer and using quotations or statements made by customers in connection with the collaboration.
Not covered is the publication of complete videos, complete episodes or other contextually connected recording excerpts with sound. Only individual still images or short, silent visual excerpts will be used.
The customer may object to this use at any time, informally, in whole or in part and without stating reasons (e.g. by email or message). Upon receipt of the objection, Redbox Studios will promptly remove the content concerned from its website and social media channels.
Distribution that has already occurred through third parties (e.g. sharing, screenshots, caching by search engines) lies outside the control of Redbox Studios and is not covered by the obligation to delete.
The placement of images and text for advertising purposes for Redbox Studios, Redbox Mobil, Podiv, Podcaststudio.berlin or Jonas Zellner is generally permitted within the scope of the preceding paragraphs. Subsequent requests to amend advertising already published (branding) can only be implemented by mutual agreement and against an appropriate fee.
Exclusion of liability
Data loss: Redbox Studios accepts no liability for the loss of data or information arising from or in connection with the use of our services. Customers are themselves responsible for regular data backups. We strongly recommend backing up important files regularly.
Data storage after 3 months: Redbox Studios does not guarantee permanent storage of data. Files and information provided or created in the course of our services may be deleted after three months. It is the customer's responsibility to back up their data in good time.
Errors in the shop and booking system: Redbox Studios endeavours to provide correct and up-to-date information in the shop and booking system. However, liability for errors or inaccuracies, in particular with regard to prices, availability or technical specifications, is excluded. Customers are asked to check all details carefully and to contact us in case of any uncertainty.
Final provisions
German law applies.
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a rule shall be deemed agreed which comes closest to the economic purpose of the invalid provision.
Amendments or additions to these General Terms and Conditions must be made in writing.
By booking and using our services, you automatically accept these General Terms and Conditions.
Should you have any questions, we are always happy to help.
Redbox Studios Chausseestraße 15, Mitte (district), 10115 Berlin & Großbeerenstr. 169a, 12277 Berlin & Paul-Schneider-Str. 29, 14513 Teltow